Tuesday, December 31, 2019

Jackie Joyner-Kersee Biography Olympic Athlete

Born Jacqueline Joyner, Jackie Joyner-Kersee (born March 3, 1962) is an American track and field athlete. With a decorated career spanning from the 1980s until 2001, she set several records in her specialties (the heptathlon and the long jump) and won a great number of championships and recognitions over the years. Fast Facts: Jackie Joyner-Kersee Full Name:  Jacqueline Joyner-Kersee (neà ¨ Jacqueline Joyner)Occupation: Track and field athleteBorn: May 3, 1962 in East St. Louis, IllinoisKnown For: One of the greatest athletes of the 20th century, Joyner-Kersee won six Olympic medals and several other championships and set records in the heptathlon and long jump.Spouse: Bob Kersee (m. 1986) Early Life Jackie Joyner-Kersee was born in 1962 in East St. Louis, Illinois. She is the second child and eldest daughter of Alfred and Mary Joyner. Her parents were still in their teens at the time, and struggled to provide for their growing family; Mary became a nurses aide, while Alfred worked in construction. They christened their first daughter Jacqueline after then-first-lady Jacqueline Kennedy. The family story is that one of her grandmothers had declared, Some day this girl will be the first lady of something. The Joyners went on to have two more daughters, Angela and Deborah. As a teen, Jackie was growing up too fast for Mary, who knew the difficulty of life as a teenage mother. Mary told Jackie and her older brother, Al, that they couldnt date until they were 18. Jackie and Al focused on athletics instead of dating. Jackie enrolled in the new track program at the local Mary Brown Community Center, where she had been studying modern dance. Jackie was apparently inspired after seeing a documentary about Babe Didrikson Zaharias, the trailblazing track star and golfer. Zaharias was named the greatest female athlete of the first half of the 20th century. In a moment of everything coming full circle, when Sports Illustrated for Women ranked the greatest female athletes of the century, Zaharias was chosen for second place - just behind Joyner-Kersee. Al, who went on to win gold at the 1984 Olympics and marry star runner Florence Griffith, became Jackies training partner and support, and vice versa. Al Joyner recalls that I remember Jackie and me crying together in a back room in that house, swearing that someday we were going to make it. Make it out. Make things different. Rising Star Jackie didnt win many races at first, but she became inspired when she watched the 1976 Summer Olympics on television, and decided that I wanted to go. I wanted to be on TV, too. At the age of 14, Jackie won the first of four straight national junior pentathlon championships. At Lincoln High School she was a state champion in both track and basketball - the Lincoln High girls team won by an average of more than 52 points per game in her senior year. She also played volleyball and encouraged her brother in his athletic career, and she graduated in the top ten percent of her class. Jackie chose to attend the University of California, Los Angeles (UCLA) on a basketball scholarship, entering in the fall of 1980. That year, her mother died, suddenly, at 37, from meningitis. After her mothers funeral, Jackie determined to work even harder, to honor her mothers desire for her success. When she returned to college, she was offered support by Bob Kersee, an assistant track coach. Kersee saw Jackies all-round athletic potential and convinced her that multi-event track should be her sport. He was so sure of her talent that he threatened to quit his job if the university did not allow her to switch from basketball to the heptathlon. The university agreed, and Kersee became Joyners coach. Olympic and Later Career In 1984, at the Los Angeles Summer Olympics, Jackie Joyner won the Olympic silver medal in the heptathlon. In 1985, she set an American record in the long jump, at 23 ft. 9 in. (7.45 m.). On January 11, 1986, she married Bob Kersee and changed her name to Jackie Joyner-Kersee. She went on that year to set a new world record in the heptathlon at the Goodwill Games in Moscow, with 7,148 points, becoming first woman to surpass 7,000 points. She beat her own record just three weeks later, scoring 7,158 points in the U.S. Olympic Festival in Houston, Texas. For these achievements, she received both the James E. Sullivan Award and the Jesse Owens Award for 1986. Jackie Joyner-Kersee celebrating after a 1985 competition. Photo: Tony Duffy / Getty Images. Getty Images / Tony Duffy Jackie Joyner-Kersee won many more events, titles and awards over the next fifteen years. She returned to the Olympics three more times, in 1988, 1992, and 1996, ending her career with six Olympic medals: three golds, a silver, and two bronzes. At the World Championships, she was a two-time gold medalist in the heptathlon and in the long jump. She retired from track field competition on February 1, 2001, after failing to qualify for the 2000 Olympics. Among her athletic honors are: Women in Sport Trophy, International Olympic Committee (IOC), 2007USA Track Field (USATF) Hall of Fame, 2004International Womens Sports Hall of Fame, 1993Athlete of the Year (first woman chosen for this honor), Sporting News, 1988Sportswoman of the Year, US Olympic Committee (USOC), 1987Female Athlete of the Year, Associated Press, 1987Woman Athlete of the Year, Track Field News, 1986, 1987, 1994Broderick Cup (top female collegiate athlete in US), American Athletic Union (AAU), 1984-85 Joyner-Kersee posted the six highest scores ever earned in the heptathlon. Her top score is 7,291, which won her the gold medal at the 1988 Olympics in Seoul, Korea. After her competitive career came to an end, Joyner-Kersee turned her attention to philanthropic work. Back in 1988, she had created the Jackie Joyner-Kersee Foundation, an organization founded to provide youth, adults, and families with the resources to improve their quality of life and to enhance communities worldwide. In 2000, the foundation opened the Jackie Joyner-Kersee Center in Joyner-Kersees hometown of East St. Louis, Illinois. The JJK Center provides services to thousands of families and youth in the metropolitan St. Louis area. Joyner-Kersee also travels widely as a motivational speaker. Along with several other legendary athletes, including Andre Agassi, Muhammed Ali, Tony Hawk, Jeff Gordon, and Mia Hamm, Joyner-Kersee co-founded the organization Athletes For Hope in 2007. The charity works to encourage professional athletes to get involved in their communities and in charitable causes, while also connecting non-athletes to get involved with their home communities and make a difference. Sources Brunner, Jeryl.  Legendary Track and Field Olympian Jackie Joyner-Kersee Shares The Best Advice Shes Ever Gotten.  Forbes, 6 Oct. 2017, https://www.forbes.com/sites/jerylbrunner/2017/10/06/legendary-track-and-field-olympian-jackie-joyner-kersee-shares-the-best-advice-shes-ever-gotten/#31aab16d3c3aJackie Joyner-Kersee. Encyclopaedia Britannica, 14 Dec. 2018, https://www.britannica.com/biography/Jackie-Joyner-KerseeLansbury, Jennifer H.  A Spectacular Leap: Black Women Athletes in Twentieth-Century America. , 2014.

Monday, December 23, 2019

Boeing Organizational Culture and Structure - 1493 Words

ORGANIZATIONAL CULTURE AND STRUCTURE 2 Boeing: Organizational Culture and Structure Jory Authement MGMT312 Management Theory and Practices Professor Stephen Stewart April 22, 2014 Before we can begin a discussion on the cultural dynamics within the Boeing Company, it is imperative that we define and briefly elaborate about the foundational structures of the company, and its core values. Both of which has a direct impact in the development of its culture.. Being that Boeing has remote multinational locations, and also has satellite locations throughout the United States; Boeing utilizes a combination of two organizational structures, the network structure and hierarchal structure. Logically, due to Boeings global footprint, Boeings†¦show more content†¦Therefore, it included a supporting cast of other values such as integrity. Integrity in simplest terms is doing the right thing even when its most inconvenient. To Boeings customers integrity means that Boeing honors its commitments. It also has ethical connotations towards Boeings standards of leadership and workplace environment; that its managers and employees will lead by example and when challenged, will always take the high road by ensuring fairness and respect in the working environment. Boeing also has a strong commitment to setting the industrys highest quality assurance on its products. Quality, how does Boeing establish and maintain quality? Previously we discussed leadership development; in nearly the same process of development, Boeings leaders take their acquired knowledge and skills and pass it on to their employees. Through this continual cycle of education allows Boeing to maintain a competitive advantage. Another of Boeings core values is safety. Safety at Boeing is paramount. Boeing states, We value human life and health above all else and take action accordingly to maintain the safety of our workplaces, products and services. 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Sunday, December 15, 2019

Which Strategies for Conflict Resolution Would You Employ Free Essays

Cathal McCabe PO4107 Id# 085475 Word count: 3290 Which strategies for conflict resolution would you employ in cases of violent ethnic conflict? Explain why giving examples of success and or failure. 3,534 in Northern Ireland. Approximately 140,000 in Former Yugoslavia. We will write a custom essay sample on Which Strategies for Conflict Resolution Would You Employ? or any similar topic only for you Order Now Approximately 800,000 in Rwanda. The list goes on. Violent ethnic conflict is simply a harsh reality of life that has cost millions of innocent civilians their lives. We have witnessed its atrocities first hand in our lifetimes, and have sometimes felt powerless as individuals to curtail it. We can employ successful strategies for conflict resolution but the question really is how do we implement them successfully? There are strategies working, but the key now is to identify the successful strategies and be quicker to implement them in the future. In July 2010 Stefan Wolff declared that casualties from ethnic conflict have decreased by two-thirds in just over a decade – 12,000 killed in ethnic wars of 1997/1998, today this figure stands at just over 4,000 (Wolff, 2010). Ethnic conflict is unlikely to ever go away, but the death toll has reduced somewhat. Is reducing the death toll the best success we can hope for in resolving conflict? Will ethnic conflict ever go way or can we only moderate the violence? Have we eventually learned that war is not the answer or have we simply become more efficient at peacekeeping? Are these deaths simply down to ethnic pride or is there another reason which spurs man on to kill his own people? This essay will attempt to determine the true meaning and motives for ethnic conflict. It will then examine what the â€Å"strategies† for resolving ethnic conflict are, and examine the application of these strategies as the causes and resolutions to various conflicts throughout the globe. It will draw a helpful analysis of the cases of Rwanda as a failure and Northern Ireland as a success and what we can learn from it. Ultimately it will try and discover what the best strategies for conflict resolution are in order to minimise the trail of destruction left behind by violent ethnic conflict†¦ US President John Adams once asked â€Å"Do I have to study politics and war so that my sons may have the liberty to study mathematics and philosophy†? We must first look into the reasoning of ethnic conflict before we can achieve peace and freedom. The theories behind the motives for violent ethnic conflict are rooted in the origins of nationalism. Connor Walker describes the nation state as â€Å"a state that self-identifies as deriving its political legitimacy from serving as a sovereign entity for a nation as a sovereign territorial unit† (Walker, 2004, P. 2). Theorists argue that this is an evolution from the simple meaning of the word â€Å"nation† (a community that share a common ancestry) per se. Ethnic conflict may simply be a process of evolution as nations look to establish themselves and represent a community of belonged people -the citizens. Perhaps there must be a common bond for a nation to remain at peace. Anthony Smith notes that ‘not only must nations be founded upon ethnic cores if they are to endure’ (Smith, 1986, p. 207). Therefore if a nation is colonised or artificially planted with a different tribe, a friction is likely to occur. This of course is the starting point of ethnic war. Ethnic violence ensues. By studying the origins of their motives we can understand their ailment better and it’s then easier to cure. The very first rule in employing successful strategies is having a deep understanding of the motives of the conflict. Engaging in conflict resolution without knowing the full purposes of the conflict is political recklessness. We must sympathise before we can strategize (Hutchinson, Breuilly, and Smith, 1994, P. 104). Nationalism and ethnic identity are the core tenets of ethnic conflict hence the phrase â€Å"ethno-nationalism†. Extreme nationalists will harbour a need for identity and this involves being amongst their own citizens. It is these very people, extreme nationalists, who are the principle actors in ethnic conflict; it’s essentially a mass crusade driven by unsatisfied nationalists (Hastings, 1997, p. 27). Ethnic conflict therefore is in lay man’s terms is the struggle for man to be amongst his own people in a community. Furthermore they are likely to want this community to be the chief and sole power in a nation as in the case of the Hutu and Tutsi tribes in Rwanda. The one question that remains to be answered however is why experts believe that ethnic conflict has become more prevalent since the Cold war? Academics like Samuel Huntington predicted a proliferation of conflicts fuelled by tribalism, resource scarcity and overpopulation (Huntington, 1993, P. 2). The reality is that this period witnessed a rise in ethnically-informed secessionist movements – mainly in the former communist states like in Former Yugoslavia, Azerbaijan and Georgia. Wallensteen and Sollenberg hold that â€Å"the displacements of capitalist states were accompanied by a decline in total warfare, ethnic wars and the number of refugees and displaced persons† (Wallensteen and Sollenberg, 1995 , P. 350). Ethnic conflict certainly seems to be a â€Å"new phrase† but the reality is that unrest and disillusionment always occurred in states. It’s also a certainty that it’s in man’s natural instinct to defend himself and what he loves until he is secure and established – much like his state. Each case of violent ethnic conflict is different, but the motives remain largely the same. Those who plan strategies for ethnic conflict should be well briefed on the case. Understanding is crucial; otherwise the results are severe†¦ There are common themes in the raison d’etre of ethnic nationalist violence – lack of belonging, lack of understanding and a lack of true leadership. Edward Everett once said that â€Å"education is a better safeguard of liberty than a standing army†. It’s the very people who commit the atrocities that don’t have these basic needs. The case of Rwanda provides us with the perfect breeding ground for violent ethnic conflict – uneducated peoples led by a brainwashed Government. In April 1994 two tribes strived for these basic needs as a longstanding ethnic struggle culminated with 20% of an entire population being wiped out by genocide. This case provides us with all the ingredients of mismanagement of conflict strategy which only coerced further violence – approximately 800,000 deaths in just over 100 days. It was managed so badly that it prompted former UN Secretary General Kofi Annan to declare in 2000 that â€Å"the international community failed Rwanda and that must always leave us with a bitter sense of regret† (Doyle, BBC, 2004). In this case the minority Tutsi tribe were overthrown by the Hutu tribe in the rebellion of 1959-62. The Tutsi tribe looked to seize back power when the RPF (Rwandan Patriotic Front – a Tutsi dominated rebel group) invaded Rwanda from the Ugandan border. The small East African country was in crisis until an eventual ceasefire in 1993 with assistance from neighbours Tanzania. This however came to an abrupt end in April 1994 when leader Habyarimana was assassinated by the RPF leader Paul Kagame (Hintjens, 2008, P. 5-7). The Hutu’s responded with mass slaughter (genocide) of the Tutsi’s and their own people who they believed to be collaborationists. The ceasefire in 1993 provided Rwanda with an opportunity to resolve the conflict peacefully but as we will see the Government provided weak strategies to consolidate the peace. The only solace we can take from 1994 is what we can learn from it in order to strategize better in the future. All the elements are present to encourage violent ethnic conflict; the strategies employed only incited more violence. In Rwanda there was a lack of education at all levels, from the people on the ground right up to brainwashed Government officials who were obsessed by power and sought to accomplish it all costs. Education comes from liberal thinking, being open to a variety of sources and having the resources in place to attain this (Dewey, 1994, P2). None of this was possible in a country of authoritarian rule with little choice or democracy for voters. The then incumbent Prime Minister Jean Kambanda revealed in his testimony before the International Criminal Tribunal that genocide was openly discussed at cabinet meetings, and that the people believed that Rwanda’s problems would be over without the Tutsi (Doyle, BBC 2004). The people were blinded by myths; they believed that peace pacifists were collaborating with the other side. A large part of this comes down to how the media was run. The Hutu’s controlled the radio and the many who could not read bought into their propaganda campaign (Melvern, 2006, P. 7). For those who could read would read the Hutu run journal â€Å"Kangura†, and its â€Å"ten commandments†, one of which being â€Å"the Hutu should have no mercy on the Tutsi’s† (Melvern, 2004, P. 49). The ancestral divide in Rwanda called for conflict resolving strategies to be put in place. Instead the authorities increased the divide by insisting on â€Å"tribal ID’s† and encouraging identification myths about the other tribe such as skin colour etc. The Government for their part organised two militia groups to assist the killings – the Interahamwe and Impuzamugambi (Melvern, 2006, pp. 4-27). We can still see the effects of poor leadership today as Libya has been torn apart under the Gaddafi regime. Ethnic conflict like this highlights the importance of citizens to fight for democracy, to fight for freedom, and fight for choice. The leader of a country has a monumental bearing on the outcomes of a nation. We must fight for our freedo m to choose. This involves participating in democracy to help maintain it (Diamond, 2009, P. 12). Strategy starts on the ground with the citizens; afterwards power is vested in the Government. Unfortunately in Rwanda a corrupt power influenced the media, which in turn corrupted an unwitting population. Sometimes history and circumstances can be unfortunate on a country like Rwanda and the people may have little choice. A country in trouble may often require outside assistance to attain peace. This is a major factor why Rwanda failed and Kofi Annan’s words pay testament to this. In their hour of need Tanzania, other neighbouring countries and the UN were helpless. Rwanda was ultimately left with nothing but warmongering strategies and this is why it failed. A case like Rwanda needs outside help, and hopefully we have learned to be more responsive. Unfortunately the circumstances were ideal for genocide in Rwanda which probably afforded the outside forces with little chance. Ultimately there was no democracy in the strategy in Rwanda. The natives and outside forces were powerless to strategize effectively and the result is a lesson we must take to future conflicts. The Northern Irish story began in 1609 with the Ulster plantations, but it’s â€Å"The Troubles† which are commonly understood as beginning in the sixties (McGarry, O’Leary, 1995, P. 18). The violence was led by the armed campaigns of the IRA (Irish Republican Army) and UVF (Ulster Volunteer Force). Alongside the violence, there was a political deadlock between the major political parties in Northern Ireland over the future status of Northern Ireland and the prospective form of government. On learning from the case of Rwanda we now can now examine successful strategies for conflict resolution. . In May 2007 two men from contrasting backgrounds (Martin McGuinness and Ian Paisley) met at Stormont and finally shook hands, sealing a horrible conflict that sentenced 3,534 people to early deaths. However 4 years later on June 20th of this year and the violence threatened to escalate again†¦ Attaining peace may be a greater challenge than ever in two communities of disenfranchised people. Assuming that fair democracy is being practiced the responsibility now rests with the powers that be – the Government. The role of the leader is central, a leader is the figurehead for an interest group and his/her attitude towards a conflict will be examined carefully (Ackerman, 2002, p. 32). In 1997 Ireland and Britain elected new Governments. Both leaders Bertie Ahern and Tony Blair made the Northern question a priority. Tony Blair’s first reaction in the North was to hand down the gauntlet to the IRA who refused to abide by a ceasefire at the time (incidentally a year before the Omagh bombings). Tony Blair stated â€Å"my message to Sinn Fein is clear. The settlement train is leaving. I want you on that train. But it is leaving anyway and I will not allow it to wait for you†. The impetus that the new leaders brought to the table was a positive strategy; they brought a renewed energy and innovation reinvigorating the campaign. The primary strategy for solving conflict is peace-talks and negotiation. This involves compromises, consensus-building and some level of mutual trust. The party leader must earn this and their personality is a key factor in an attempt to reach an agreement. A peace agreement or accord is a formal commitment between hostile parties to end a war. In the North a simple ceasefire wasn’t enough, a state with its own Government had to be established (Bew, 1994, p. 32). Regardless of the political decisions made, negotiators have to prepare for â€Å"spoilers† (groups that have an interest in sabotaging the process) and public rejection of settlements. When the public has experienced significant trauma, it may not be ready to make compromises or accept a negotiated solution, as happened repeatedly in the North. It is the task of the leadership to generate support for peace. The personality of the parties involved is a very significant in making peace talks a successful strategy. Peace talks are the primary means of conflict resolution so it could be said that appointing the right negotiation team is a fundamental strategy to success, which thankfully it was in May 2007. Leaders have a role to play outside of peace talks too. The â€Å"ambassadorial† role in everyday society involves sharing with people who have suffered. Diplomacy is at the heart of conflict resolution strategy. It shows that a Government cares and is still in control in a society that still abides by law and order. In August 1998, Mary McAleese walked the streets of Omagh consoling the victims, while her husband Martin visited familes of UVF militants. This showed that they were not isolated but that the World cared, Ireland cared and there was an urgency to end the conflict. This was above strategy, it made strategy essential. Peace had to be achieved, and the leaders were relentless until it was achieved. Dr. Matt Cannon explained the need for a multi-level approach at a lecture in October. This involves all levels of the community coming together, the Government uniting and external sources showing interest in resolving conflict (Cannon, 2011). All tiers are uniting to create a powerful peace-building team. In Guatemala and Northern Ireland, civil society forums were established to promote wider societal involvement in the peace process. The terms â€Å"third side† or â€Å"track three† are sometimes used to describe the effort of engaging and uniting individuals at the community level to generate â€Å"people’s power,† public opinion and coalitions in support of peace. In Northern Ireland the communities have come together to rally against the violence and promote peace which is a massive help to the process. One practical example was the replacement of sectarian murals with peace-walls. A common memory and identity is now being created in Northern Ireland. A segregated community is being replaced by a common identity. Both sides are remembering each other’s losses and giving up something for the common good. There is now evidence of shared features such as memorials, museums and holidays which are also finally being reflected by a common Government. Dennis Murray worked for most of his career as Northern Ireland correspondent for the BBC. This September BBC filmed a documentary covering his reporting of the Troubles. The documentary finished with Murray’s parting thought – â€Å"we can’t build a new future without unravelling the past. The story of conflict in Northern Ireland will never finish† (From Our Ireland correspondent, 2011). The case of the Troubles is as close as we may ever come to conflict resolution and it’s equally fascinating to analyse the strategies employed in this quest. The strategy that now needs to be employed in the North is maintaining peace. There may be no textbook strategy to resolving conflict; it is an ongoing effort to maintain peace in Northern Ireland. Each case is different. Peacemaking in Northern Ireland is a model for resolving ethnic conflict resolution throughout the World. The one factor that appears to be in Northern Ireland’s favour as opposed to Rwanda however is that Northern Ireland was a developed country with a better environment to carry out a conflict resolution. The first virtues in successful conflict resolution are patience and persistence. In Northern Ireland there was a persistence to achieve an end to violence and achieve peace by successful political means. The security forces in Northern Ireland enforced the law. This strategy of law enforcement brought the paramilitaries to realisation that they could not win (Ruane and Todd, 1996, P. 17). There was no overnight solution to ending the violence. The British Government admitted that the IRA could not be eliminated militarily. Utimately ethnic violence is a force. It requires a strong team to defeat it. International interest strengthens a peacebuilding team massively. Bill Clinton’s regime shared an interest in the Troubles and appointed George Mitchell as special envoy. He was presented with the Liberty Medal in 1998, where he stated: â€Å"I believe there’s no such thing as a conflict that can’t be ended. They’re created and sustained by human beings. They can be ended by human beings. No matter how ancient the conflict, no matter how hateful, no matter how hurtful, peace can prevail† (Mitchell, 1998). Northern Ireland now had a combat team, this is where Rwanda failed where external sources were powerless. A case of violent ethnic conflict that becomes unmanageable is referred to the UN. The United Nations was established to replace the flawed League of Nations in 1945 in order to maintain international peace and promote cooperation. Peacekeeping is a primary mission on the UN with the aim of helping countries torn by conflict and creating the conditions for lasting peace. It is the last resort following peacemaking and peacebuilding (Bellamy, Williams and Griffin, 2004, P. 5). The United Nations Charter gives the United Nations Security Council the power and responsibility to take collective action to maintain international peace and security. For this reason, the international community usually looks to the Security Council to authorise peacekeeping operations. The role of peacekeepers is to help uphold any agreements made during peacetalks. Peacekeeping provided ways to achieve self-sustaining peace. Another viewpoint raises the problem that the peacekeeping may soften the troops and erode their combat ability, as the mission profile of a peacekeeping contingent is totally different from the profile of a unit fighting an all-out war. Before peacekeepers should be deployed theUN has a role in providing assistance in the development of human rights an democracy in the various countries and preventing these countries from becoming a breeding ground for ethnic conflict like Rwanda was (Jasper, 2001, P89). The UN also has a role to encourage more women to become involved in conflict resolution. The lack of involvement for women has a negative impact on resolving conflict and in society. In this essay we have seen what works as successful strategies for conflict resolution. First of all we must be vigilant and defend democracy – preventing conflict from occuring in the first place. We must also uphold law and order as a combat to violence. We must participate in peace and democracy and elect the right leaders and believe in their charismea and diplomacy to solve conflict. We must also acknowledge the roles of member and identity in building an imagined community as part of a three-tier approach. The top tier of UN involvement is only required in times of desperation. Ultimately ethno-nationalism will never go away but violence can. As George Mitchell declared on appointment â€Å"there is no place for violence at the table of democracy†. Bibliography Ackerman R (2002), The Wounded Leader: How Real Leadership Emerges in Times of Crisis, Jossey-Bass, P. 32 Bellamy A, Williams P, Griffin S (2004), Understanding Peacekeeping, Polity, P. 5 Bew P (1994), Ideology and the Irish question: Ulster unionism and Irish nationalism, 1912-1916, Oxford : OUP, P. 2 Cannon M (2011), â€Å"Achieving peace in Northern Ireland†, Speech on October 25th, University of Limerick. Dewey, John (1944). Democracy and Education, The Free Press. pp. 1–4 Diamond L (2009), The Spirit of Democracy: The Struggle to Build Free Societies Throughout the World, St. Martin’s Griffin, P. 12. Doyle M, (2004-03-26), UN chief’s Rwanda genocide regret, BBC, available: http://news. bbc . co. uk/2/hi/africa/3573229. stm [accessed: 2011-11-12] Doyle M (2004-03-26), Ex-Rwandan PM reveals genocide planning, BBC, available: http://news. bbc. co. uk/2/hi/africa/3572887. tm [accessed: 2011-11-12] From our Ireland correspondent (2011), BBC, Monday 3 October at 10. 35pm Hastings, Adrian, (1997), â€Å"The construction of nationhood: ethnicity, religion, and nationalism†, Cambridge Press, P27. Hintjens Helen, (2008), ‘Post-genocide identity politics in Rwanda’ Ethnicities, Vol. 8, No. 1, P. 5-7 Hutchinson, Breuilly, and Smith (1994), Nationalism, Cambridge University Press, Cambridge, P. 104 Huntington, Samuel (1993) The clash of civilizations? Foreign Affairs 72(3), pp. 22-49 Jasper W (2001), United Nations exposed, John Birch Society, P. 9 McGarry, J, O’Leary B (1995) Explaining Northern Ireland. Wiley-Blackwell. pp. 18 Melvern, Linda, (2004) Conspiracy to Murder: The Rwandan Genocide, 1st ed. London: Verso, 2004, P. 49 Melvern, Linda, (2006), C onspiracy to Murder: The Rwandan Genocide, 2nd. ed. , London: Verso, P. 7 Mitchell G (1998), Liberty Medal acceptance speech, speech on July 4, 1998. Available: http://www. constitutioncenter. org/libertymedal/recipient_1998. html [accessed: 2011-10-08] Ruane, J and Todd J (1996) The Dynamics of Conflict in Northern Ireland: Power, Conflict and Emancipation. Cambridge: Cambridge University Press. P. 17 Smith, Anthony (1986) The Ethnic Origins of Nations. Oxford: Blackwell. Wallensteen P and Sollenberg M (1995) After the Cold War: Emerging patterns of armed conflict 1989-94, Journal of Peace Research 32(3), pp. 345-360 Walker C (2004), The Timelessness of Nations. Nations and Nationalism, New York: Alfred Knopf. Wolff S (2010), â€Å"There is no good news about ethnic conflict and civil war†¦or is there? †, Speech in July 2010, Oxford, Available: http://www. frequency. com/video/stefan-wolff/506736? raw=true [accessed: 2011-10-23] How to cite Which Strategies for Conflict Resolution Would You Employ?, Essay examples

Saturday, December 7, 2019

Corporate Governance Theories Micro Theories

Question: Discuss about the Corporate Governance Theories for Micro Theories. Answer: Introduction In this study the researcher will highlight the issues related to the famous motor car manufacturer Volkswagen and their several scandals in the competitive market. To mitigate the scandal and to make an effective effort in the market place the management of the organisation needs to implement some effectual accounting theories in their business. The essential hypotheses of accounting are detained collected by the calculated system of accounting. The calculated system, slice of the Financial Accounting Standards Board's Statements of Financial Accounting Concepts, arrange targets of monetary reporting by organizations. By seeing how some essential accounting theory fit into the reasonable system, researcher can decide the hypothetical reinforcements of financial accounting guidelines and standards. The overall study is based on the accounting theories and its examples regarding the Volkswagen car manufacturer (Charreaux, n.d.). In this essay the researcher has discussed about the pos sible issues related to the accounting and financial perspective of the organisation and how it can affect the stakeholders of the organisation. In this essay the researcher has depicted the usefulness and qualitative characteristics of the organisation and the conceptual framework for the accounting theories which promotes the information regarding the financial perspective of the organisation like Volkswagen and its relevant, comparable and reliable data. Main body Analysis The Volkswagen case is likewise a case of how business commands approach making. Governmental issues shape corporate administration by setting decides that organizations are bound by and budgetary motivating forces frequently assume a vast part in outlining political inclinations. Volkswagen's accomplishments declares to the direct differing of supportability. This is rigid to predict how VW's superiors could contemplate these actions would assist their relationship to display over the extended haul (KANGER, 2008). Intentionally captivating directors and purchasers can have helped their prompt requirements, however it traded off the necessities of forthcoming periods. Proprietors, chiefs, and specialists are in charge of getting the laws and directions they need to people in general field to get their favoured corporate administration result. Shareholder philosophy says that directors have the commitment to expand the rate of return and they are regularly the ones who need to face ir reconcilable circumstances whether it is from wellsprings of wage or irreconcilable situations from partitioned shareholders or open/social objectives (Derman, n.d.). It is hard to envision how VW's supervisors could think these activities would help their association to flourish over the long haul. Deliberately deluding controllers and shoppers may have served their quick needs, however it traded off the requirements of future eras. On the off chance that corporate administration reporting principles are high, then it will be more troublesome for organizations to submit misrepresentation later on. On explanation of VW, the motivation to misapply ecological organizers was huge and the controlling board's apparently delighted unfamiliarity this was in because of the organization's improvement. Volkswagen emission scandal is one of the major scandals for the organisation. For this position equal to 11 million wide-reaching purchasers are possibly inclined. This is perhaps an extraordinary bulk business rights distress regarding balance and character hardship. Monetary supportability is about strength. Economical organizations can survive stuns, whether from monetary emergencies or characteristic calamities. This strength originates from solid associations with their representatives, their groups, and the earth. Whatever the case may be, enquiries stay with reference to whether this occurrence will generally transfo rmation how establishments are outing (Hillman, McCool and Williams, 2009). Due to the several scandals in the market the stakeholders of the company like Volkswagen are affected in several aspects in their business process. The main stakeholders of the organisation are customers, employees, dealers, shareholders, executives and the management staffs of the organisation. Customers of the organisation face several difficulties in the stage of scandal period within the organisation. The customers are dealing with the recall hassles at the time of emission scandal. At the time of scandal period the customers of the organisation faces embarrassment and anger due to the buying of a less loyal and shiny car model in the market (Instructor accountability, 1976). Employees are the main stakeholder of the organisation. Due to the issues of the accountability the employees can face some difficulties in their dealing investigation and often they face some embracement in their business. The shareholder of the organisation has often suffering shocking in their business perspective. Most likely unrecoverable fairness losses, arranging for numerous types of rule suit in many jurisdictions in their business process. Manageable organizations abstain from conflicting with the very frameworks that guarantee their long haul achievement. Volkswagen's activities speak to the direct opposite of supportability (JOHNSON, 1978). Money associated manageability is approximately suppleness. Economical officialdoms can continue shocks, whether from budgetary disasters or characteristic mishaps. This versatility makes from compact connotations with their councils, their assemblies, and nature. Supportable administrations desist from inconsistent with the exact outlines that promise their extensive haul accomplishment. In this study the researcher challenge to instruct the replacements to realise the obscurity of executive basic control. Trade pioneers want to arise to these trade-offs, not contempt them. Maintainability and business social responsibility are problematic. All chief opposes trade-offs among the temporary and the extended haul, among periodical welfares and supplementary drawn out term usual consequence, among their annual pay and the subsistence of the corporate. The three segments that support awesome activity are character, capacities and obligation. If any of these is insufficient with respect to, the deficiency will undermine exchange segments and, finally, incite execution issues for pioneers, affiliations and their accomplices (Hillman, McCool and Williams, 2009). Even though it is quiet too early to know where to lay the flaw in the VW insult, power disillusionments of this compose are consistently on account of a mistake in character, not a nonattendance of abilities or obligation (Poythress, 2013). In the circumstances of Volkswagen, the superiors were exceptionally qualified people incorporated by impressive associates. There was no deficiency of issue mastery. These associates generally had great ambition and a controlling compulsion to flourish. They controlled concerns with a sensitivity of criticalness. The individual moved nearer troubles with imperativeness and vitality. It's anything but difficult to trust that such pioneers will grow their associations and outpace industry rivals. Gas engines radiate extra carbon dioxide, whereas diesel engines, which are additional profitable n respect to the consumption of fuel. Diesel engine spread a great deal more nitrogen oxides (NOx) than gas engines. Since the demonstration of the US Clean Air Act of 1970, NOx releases are imperilled to additionally harsh pedals than COà ¢Ã¢â‚¬Å¡Ã¢â‚¬Å¡ releases in this context, though over the river, COà ¢Ã¢â‚¬Å¡Ã¢â‚¬Å¡ is extra inflexibly measured than NOx. By the help of different accountability theories the organisation like Volkswagen can mitigate their risk and issue related to their business prospects (Schiffer, 1993). Diesel is better acknowledged in Europe rather than from America, in gigantic portion as an outcome of ecological challenging measures. Consequently diesel engine cars formulates 33% of the tourist car armada in the countries like Europe, conversely it is a qualified misdeed within the U.S. On one occasion a trial was distinguished, the invention would diminutio n torque and NOx releases, whereas under common circumstances, that is the fact at which the motor vehicle was not being tried for discharges, the automobile would be directed by an altered mission that would increase fast-moving, torque, and travelling distance. Conclusion Volkswagen focused on a technique that, if uncovered, was continually going to wreck for both their primary concern and their notoriety. Volkswagen, which makes a considerable lot of the brutes, contrived and announced a code employed as a "thrashing gadget" to sagacity when one of its diesel vehicles was being tried for nitrogen oxide discharges test (Poythress, 2013).They modified their autos to sidestep location. It wasn't an oversight or a mishap; it was a purposeful misleading when their entire image recommendation depends on security and natural cognizance. The cost of ecological security is everlasting and autonomous carefulness - alongside enhanced discharges tests in true conditions. At that point Volkswagen drivers may by and by have the capacity to glimmer each other peace signs without feeling like they're stifling the planet. References Charreaux, G. (n.d.). Corporate Governance Theories: From Micro Theories to National Systems Theories. SSRN Electronic Journal. Derman, E. (n.d.). Metaphors, Models Theories. SSRN Electronic Journal. Hillman, R., McCool, T. and Williams, O. (2009). Troubled Asset Relief Program. [Washington, D.C.]: U.S. Govt. Accountability Office. Instructor accountability. (1976). New York: National League for Nursing. JOHNSON, R. (1978). Jokes, Theories, Anthropology. Semiotica, 22(3-4). KANGER, S. (2008). Equivalent Theories. Theoria, 34(1), pp.1-6. Poythress, V. (2013). An information-based semiotic analysis of theories concerning theories. Semiotica, 2013(193). Schiffer, S. (1993). Compositional Supervenience Theories and Compositional Meaning Theories. Analysis, 53(1), p.24.

Friday, November 29, 2019

One Flew Over the Cuckoo’s Nest and The Shawshank Redemption Essay Example

One Flew Over the Cuckoo’s Nest and The Shawshank Redemption Paper Contrasts in characterisation are employed throughout Kesey’s One Flew Over the Cuckoo’s Nest and Darabont’s The Shawshank Redemption to explore key ideas, as well as fundamental themes of confinement, oppression, and sacrifice. Contrast in characterisation is plainly evident between the protagonists and antagonists of the respective texts, but perhaps more specifically in the contrast that occurs as each author develops their narrators; Kesey’s ‘Bromden’ and Darabont’s ‘Red’. Both narrators experience a profound transformation, which becomes clear when contrasting their characters at the beginning to that of the end of the two texts. Bromden’s mental illness is prominent within the first half of Kesey’s text, but towards the completion of the novel has transformed to a condition of psychological strength with a heightened appreciation for life. Both authors rely heavily on their protagonists in order to provide the inspiration for this change. Kesey makes use of imagery and symbolism, to explore the idea that individuality is a powerful motivator. Darabont utilises a similar catalyst for change as well as repetition; yet as a visual text, he also employs light and sound effects to explore the idea that a leader is a provider of hope. We will write a custom essay sample on One Flew Over the Cuckoo’s Nest and The Shawshank Redemption specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on One Flew Over the Cuckoo’s Nest and The Shawshank Redemption specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on One Flew Over the Cuckoo’s Nest and The Shawshank Redemption specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Red is unwittingly influenced by protagonist Andy Dufresne. Prior to Dufresne’s arrival, Red is presented as both cynical and dry, an institutionalised man unwilling to waste energy on hope; yet finds ‘salvation from within’ in the closing stages of The Shawshank Redemption. Kesey and Darabont use contrasts to explore core themes and ideologies, whilst invoking the audience’s sense of independence and faith. In both texts, the narrators embody changes that gradually augment the reader’s understanding of the resultant effects of oppression. Kesey’s narrator, Bromden, describes the oppression associated with ward life through the use of simile to depict its mechanical nature and lack of individuality. This absence of humanity is the philosophy of Nurse Ratched, a domineering antagonist intent on creating a pure and pallid world for the ‘treatment’ of her patients. ‘The Big Nurse tends to get real put out if something keeps her outfit from running like a smooth, accurate, precision-made machine†¦. ’ However, this routine of maintaining order is shattered upon protagonist, Randall McMurphy’s, committal to the ward. This arrival of individuality instantly brings a vibrant atmosphere to the whitewashed walls of Ratched’s ward. A similar change is evident in The Shawshank Redemption where Darabont utilises voiceovers to convey Red’s initial perception of protagonist, Andy Dufresne, ‘He had a quiet way about him, a walk and a talk that just wasnt normal around here’. The transformation in both Bromden’s and Red’s character is not immediately apparent. Weeks pass before ‘the fog’, symbolic of Bromden’s mental illness begins to clear; and similarly Red remains fearful for years about the likely damage of false hope. Darabont conveys Red’s aversion towards the notion of hope through the use of repetition, ‘Hope? Let me tell you something, my friend. Hope is a dangerous thing. Hope can drive a man insane. It’s got no use on the inside. You better get used to that idea’. Kesey and Darabont both ensure that there is a prolonged contrast in the characterisation of their central characters, allowing the audience to appreciate the subtle but increasing influence over time that the two protagonists have on the narrators. Darabont relies on the use of his narrator, Red, similar to Kesey’s use of Bromden; primarily to explore fundamental ideas and themes of confinement and sacrifice. The audience grapples with the cruel nature of confinement based on Red’s recounts of his and Dufresne’s experiences in Shawshank prison. Additionally, it is conceded by Darabont that Red’s blatant rejection of hope is indicative of Shawshank Prison’s institutionalising effect, ‘These walls are funny, first you hate them, then you start to get used to them. Eventually it gets so you rely on them. That’s institutionalised. ’ Dufresne unintentionally influences Red’s change in persona, which is quite unlike McMurphy’s extroverted behaviour in Kesey’s novel, ‘Nobody’s sure if this barrel-chested man with the scar and the wild grin is play-acting or if he’s crazy enough to be just like he talks†¦Ã¢â‚¬â„¢. Dufresne provides the inmates, but particularly Red, with hope through scenes where he sacrifices himself for the benefit of others; these include the roof tarring and phonograph incidents. Bright lighting is used as a focal element in order to demonstrate a contrasting, optimistic atmosphere; reflective of the changes occurring within Red. Likewise, McMurphy alters Bromden by demonstrating what true sacrifice is when he undergoes repeated Electro Shock Therapy sessions; allowing Kesey to explore imagery and symbolism associated with the biblical allusion, ‘wearing a crown of thorns’. Both authors present their respective premises successfully through the narrators’ contrast in characterisation, whilst presenting a common belief that freedom requires sacrifice. The pronounced transformation in the narrators is demonstrated through techniques unique to the respective texts, as well as the distinct use of contrasts. Melodic music creates a buoyant atmosphere in the closing scene of The Shawshank Redemption, with the culmination in contrast of Red’s character. The use of repetition is once again featured in order to demonstrate Dufresne’s effect on Red, specifically his newfound ability to hope, ‘I hope I can make it across the border. I hope to see my friend, and shake his hand. I hope the Pacific is as blue as it has been in my dreams. I hope’. Similarly, by the completion of One Flew Over the Cuckoo’s Nest, Kesey makes it clear, through the use of a cliched simile, that McMurphy’s flair for instilling self worth has allowed Bromden to truly live again, and escape the daily drudgery of ward life, â€Å"I felt like I was flying. Free. Nobody bothers coming after an AWOL, I knew†¦Ã¢â‚¬  Contrasting Bromden’s character from beginning to the end of One Flew Over the Cuckoo’s Nest allows the audience to examine Kesey’s idea that individuality is a powerful motivator. Darabont’s ideology that a leader is a provider of hope is portrayed through repetition, sound effects, and the contrast in Red’s character. Kesey and Darabont both present their respective ideas through contrast in characterisation, yet in very different ways. This disparity is primarily due to the difference in text types; resulting in Kesey’s reliance on the literary techniques of imagery and symbolism, and Darabont’s deliberate use of light and sound. Though the narrators are of critical importance in portraying their own transformations, the protagonists instigate the change and consequently develop the author’s ideologies with equal significance. One Flew Over the Cuckoo’s Nest and The Shawshank Redemption share a vast number of similarities in relation to their themes, whilst depicting divergent meaning due to the differing ideologies of the respective authors. Kesey’s and Darabont’s use of contrasts within the narrators supports the ideas present within the texts; allowing the audience to formulate their own beliefs about the importance of individuality and hope.

Monday, November 25, 2019

5 top customer service jobs for 2018

5  top customer service jobs for 2018 Are you looking for your next great job opportunity? If so, then you may want to consider a position in customer service. It’s a growing field with lots of opportunities in a variety of industries and settings, and the great news is that as a customer service professional you’ll build key transferable skills that you can use across the industry and even in other professions if you ever decide to make a major career change in the future. Need more reasons to consider pursuing a customer service job? According to the most recent Occupational Outlook Handbook  published by the Bureau of Labor Statistics, job openings for customer service representatives span nearly every industry imaginable and are projected to grow approximately 5% over the next decade. There are positions available in a variety of settings, including telephone call centers, offices, and retail stores, and both full-time and flexible part-time positions are possible. In addition, on-the-job training is often provided for individuals interested in pursuing employment in the field.The following are five of the most promising customer service jobs, based on available opportunities and forecasts for projected growth over the next several years.1. Computer support specialistAre you a whiz with computers and enjoy helping people? If so, then consider a position as a computer support specialist. These customer service professionals provide guidance and assistance to individual computer users, companies, and organizations. They help troubleshoot problems, support computer networks, and provide technical assistance as needed.Although the majority of computer support specialists work in full-time positions, there are a variety of different opportunities and arrangements available, including part-time work, contract work, and overnight work. Most professionals in the field have extensive computer experience and a college degree. The typical salary range for computer support specialists is be tween $49,000 and $63,000, depending on your location, industry, and experience level. Good news- the field is expected to grow approximately 10% over the next decade, and since individuals and companies routinely upgrade their computer equipment and software, you can count on there always being a need for qualified individuals.2. Financial clerkDo you have an interest in working in finance? Although financial clerks typically hold support roles in the industry, if you have a capacity for numbers and an interest in the world of finance, then perhaps a position as a financial clerk is a good idea for you. Financial clerks are typically responsible for handling the administrative responsibilities of the organizations that employ them, including recordkeeping, customer assistance, and basic financial transactions.Most financial clerks are employed in full-time, 9-to-5 positions and are found in bank branches, government agencies, and medical offices, as well as a variety of other indus tries. Educational levels for financial clerks can vary depending on the field and responsibilities of the role. The average salary for a financial clerk is approximately $38,000 and can vary depending on location, industry, and experience level. Over the next decade, the employment outlook for financial clerks looks promising, with growth around 9% expected over the next decade.  3.  Information clerkIn many ways information clerks serve as the backbones of the companies that they work for, providing vital services such as record-keeping and maintenance, data collection, customer assistance, and more. Nearly every industry employs information clerks to help them operate efficiently, so if you choose to pursue a job in this field you’ll likely encounter a wealth of opportunities.Most information clerks are employed in full-time positions; education levels required to enter the field can vary depending on the responsibilities of any given role. The average salary range for an information clerk is approximately $32,000 and can vary depending on location, industry, and experience level. Over the next decade, the employment outlook for financial clerks is expected to grow around 3% over the next decade.  4. Insurance sales agentDo you have an interest in working in the insurance industry? If so, then pursuing a position as an insurance sales agent might be a good goal for you. Agents often work on the front lines and serve as the crucial primary point of contact with customers who are interested in obtaining various types of insurance products. In addition to explaining the options available to them, agents answer questions and provide guidance during the entire process- which hopefully ends in customers obtaining the right insurance plans to meet their needs.Insurance agents typically work full-time positions in office settings and travel as needed to meet with clients. Typically, a high school diploma or some level of college is required to enter th e field. The average annual salary for an insurance agent is right around $50,000, and the long-term outlook for the field is promising- employment is expected to grow around 10% over the next decade.5. Wholesale and manufacturing sales representativeA great option for those looking to establish roots in the customer service industry is to go after a position as a wholesale and manufacturing sales representative. Individuals employed in this role typically sell products for wholesalers or manufacturers to other businesses or organizations. They’re expected to handle a wide array of customer service responsibilities, from serving as the primary point of contact to answering questions, to enticing potential customers, to negotiating prices.Individuals in this field often work on a commission basis; although they constantly feel the pressure of meeting a sales quota, salaries for successful sales representatives can make the effort worthwhile. The typical salary range for wholes ale and manufacturing sales representatives is between $57,000 and $79,000, depending on the type of products sold, location, industry, and experience level. Typically, a high school diploma or some level of college is required to enter the field for non-technical product sales; for more technical or scientific product sales, a college degree is typically needed. Long-term outlook for the field is promising- employment is expected to grow around 6% over the next decade.If you think a job in the customer service field might make sense for you, consider pursuing a position in one of these five top customer service jobs- each has an excellent outlook for 2018 and the foreseeable future. Good luck!

Friday, November 22, 2019

Spillover Benefits Versus the Free-rider Problem Essay

Spillover Benefits Versus the Free-rider Problem - Essay Example The government should make such legislations in order to avoid this problem as these may eventually lead to the destruction of economical infrastructure. Spillover benefits versus the Free Rider problem Societies, people, environments go through many negative & positive situations due to different circumstances that occur. By positive effects it means the benefits & advantages enjoyed by them when come along the way, & by negative effects it means the harmful & dangerous effects which are imposed over them. These positive & negative effects are directly related in some cases, but it may have an indirect effect on other people or surroundings due to someone else. Such external or indirect effects are termed as externalities or spillover effects. Spillover is defined here to mean – â€Å"indirect or unexpected benefits to other users from the up-take of research, including consumer surpluses generated through competition and diffusion of knowledge through development of technic al skills. These benefits can also arise from the creation of new knowledge platforms that substantially modify processes, products or services†. (Spillover benefits from TBGs. ... The chemical that is released from the factory directly affects those people who are not affiliated with the factory. Hence they have to pay a price or cost of being the residents of that area although they have no concern or advantages from the factory. Such effects are termed as negative spillover effects or spillover costs. On the other hand, when someone enjoys particular benefits from such a thing or process through which he/she is not directly related with, it is termed as positive spillover effects or spillover benefits. There can be many examples set in this regard; the trade agreements between any two countries or organizations directly affect the persons who are involved in import-export business, although there has been no force from their side to make such an agreement. Hence they enjoy the benefits by spending nothing from themselves. Other examples may include education, which train youngsters how to be a good & beneficial citizen of the society, hence the more children get educated in these terms, the more society would benefit as the crime rate will reduce and there would be enough peace in the country. Through proper education, more skilled workers will enter into the market which will thus make good quality products & provide better services to their employers. These spillover benefits, when exceed through a certain limits, are also termed as the â€Å"free rider problem†, derived from the concept of someone riding in a public transport without paying its fare. Hence all such people who enjoy the spillover benefits are called free riders. The free rider problem is of great concern all over the world, since there are a huge number of people who consume such resources

Wednesday, November 20, 2019

Job Materials Portfolio Essay Example | Topics and Well Written Essays - 500 words

Job Materials Portfolio - Essay Example Customer service experience is another mandatory requirement since people to hold this position will have a lot of exposure to the customer. Therefore, one should have the necessary experience to serve customers in a hospitable manner hence making sure that the customer comes back once more. I have chosen to apply for a sales associate in Zara this is because this is the field I have got a lot of experience. In fact, I have studied a course related to sales in the college and this makes me feel that this field can be my best. In fact, I am looking forward to developing my career very much in sales. The opportunity with Zara will give me an opportunity to learn more on what selling really entail. These include selling, restocking and merchandising. Zara is an American company that deals with fashion for both men and women. This means that the company sells clothes to the American population bearing in mind the essence of fashion. For instance, every time designers keep on introducing new fashions in clothes market. This calls for business people to be so keen when it comes to deciding what customers need in order to survive. Zara takes into consideration customers’ preferences in a great way to make sure that their wishes are given priorities when designing their out fits. The company’s mission is to provide excellent customer service. This means that the organization works hard to make sure that they provide perfect services to their customers. This can be achieved through various methods which include involving customers in developing their designs. This means that the organization goes extra miles to make sure that they obtain necessary information from customers in terms of their fashion preferences and tastes. In addition, they use their sales associate to merchandise their stores hence creating a visible image to their customers. Zara Company started its operation in

Monday, November 18, 2019

Film Study - Essay Example | Topics and Well Written Essays - 750 words

Film Study - - Essay Example His interaction with the world will lay basis of the analysis and will portray interpersonal communication ability of the actors. The events in Hunting’s life indicate how childhood exposure may affect interactions between individuals. The mother son relation between Hunting and his mother indicates the nature at which he perceives persons of the opposite sex hence affecting his relationship with Skylar. This concept is also visible when Hunting attacks on a man who wronged him during his childhood life. The concept can be replicated in an organization setup where conflict resolution and consultation becomes important when averting a recurrence of a negative event. The ability to communicate becomes effective once a person uses it to solve complex issues. The complex nature of communication provides avenues in which individuals may approach a conflict. In Will’s situation, alternative avenues are provided for him hence behavioral therapy advised rather than years in solitaire. Hunting displays traits that result to conflict hence demining the essence of interpersonal communication. The negative emotions that Hunting displays towards a man who once assaulted him and the police officer indicate the nature in which negative emotions may escalate into a conflict and that it may affect relations between two individual. The motive of Will Hunting is to seek revenge thus ignoring the essence of dialogue and consultation as a means of resolving conflicts. Communication is a vital tool while discovering mistakes and indicating ways in which individual may journey themselves towards change. The willingness to change is evident once Hunting begins his therapy recommended to him by the professor at the Massachusetts Institute of Technology. The therapy sessions are aimed at providing Hunting with an insight on behavioral change hence acting as a tool of conflict resolution. The therapy allows will to rediscover himself through a second

Saturday, November 16, 2019

Impact of Music on the Body

Impact of Music on the Body Music and Success Music in itself has a strong impact on the emotional state of the human body. By listening to a certain type of tone or melody, it can make us feel happy or even sad. When listening to sad music, you can become saddened by it, relating to what the lyrics say, or the type of major its in. The same happens with happy or upbeat music, you tend to want to dance or jump around, or even sing along! Not only can music change the way you feel, but it can also, in some cases, help you concentrate better. If music is capable of changing your emotions, do you think that training with it could also determine how successful you are throughout your life? Albert Einstein is known worldwide to be one of the worlds greatest minds. A master of the sciences, a wonderful mathematician, and a great philosopher. His whole life, he had grown up listening, learning, and training with music because of his mother. She was a professional pianist and his father was a salesman with a passion for mathematics. His mother thought it would be nice to get her son into learning an instrument, so the violin became the instrument of choice. Einstein grew up with a passion and love for music Life without playing music is inconceivable to me. I live my daydreams in music. I see my life in terms of music I get most joy in life out of music. (Bergland) I believe, as do others, that musical training had helped him develop certain skills sooner than he wouldve originally had in the first place. Of course, it could be because of his fathers influence of his passion for mathematics, but researchers say otherwise. There are many different kinds of benefits to musical training that are shown to be true. Musical improvisation is a type of special training that makes you rely on the working memory less, using instead more extensive connectivities to the brain. It can stimulate the area of the brain that can enhance your main senses such as touching, hearing, seeing, ect. Adult musicians and musically trained children in the new Boston study showed enhanced performance on several aspects of executive functioning. (Bergland) Musicians that have grown older have shown signs of acute hearing and enhanced and developed motor skills, being able to switch quickly from one mental task to the other. Even children who were training in instruments were tested in IQ and seemed to have a higher level of intelligence than those who did not, and naturally, a higher IQ means theres more likely of a chance for those children to become successful throughout their lives. The New Boston study was performed to test whether or not students with musical training helped them in their years of school. They decided to compare kids who had trained with instruments to those that had not, and put them through functional MRI (Functional magnetic resonance imaging) scans. The children who had been through musical training had more activity on specific parts of the brain that had been proven to help them test better. Our findings suggest that musical training may actually help to set up children for a better academic future. (Flieser) A lot of people agree that instead of schools focusing their income on standardized testing, they should put more effort into musical arts.This would not only insure a higher success rate of fellow students, but it would also boost their levels of happiness. Who wouldnt want to replace a test for a chance at learning an instrument for free? Further research has proven that music taps into other skills other than simple aspects like hands or fingers, Making music involves more than the voice or fingers playing an instrument; a child learning about music has to tap into multiple skill sets, often simultaneously. (Brown) When playing an instrument, it requires a lot of effort and multiple things must all come together at once in order to perform the correct task. You use all different kinds of muscles to perform the actions such as your arm and finger muscles when playing a violin, or your vocal chords and esophagus when singing. You also use your eyes to read the notes off of paper, having to memorize what each little note sounds like, and then using those muscles to make that certain tune. Your ears, of course, are used to listen acutely to make sure youre playing the right note. Normally, if youve trained enough, you can tell when a note sounds out of tune, so your sense of hearing between different kind of sounds would naturally be increased. Learning an instrument also help with language development. They learn to process different sort of sounds better, and are able to make out and decipher words much easier. According to researchers, the effect of language development because of music can be shown in the more active parts of the brain. It increases the rate of growth in language development. The bond between language and music help compliment each other, so if a child studies in one area, they are more than likely going to get the hang of the other just as easily, The development of language over time tends to enhance parts of the brain that help process music, says Dr. Kyle Pruett, clinical professor of child psychiatry at Yale School of Medicine and a practicing musician. (Brown) Being musical, and being around people who are musically creative, can have a positive influence on the children, encouraging them to go to higher lengths and accomplish greater things. If you have an environment where there are a lot of people doing creative, smart, great things, joyful things, even people who arent doing that have a tendency to go up and do better.(Brown) According to Luehrisen, even those who are not involved in said activities can grow up to be more successful just because of the influence of the people around them. Just giving your child the opportunity to train with an instrument does not guarantee that your child will end up turning into some famous musician, but the fact that there is a connection there that exists with success does happen to mean a lot. He says music reinforces your confidence in the ability to create. (Lipman) Music in itself is a very creative hobby, but when training with it, it has the possibility to open your mind up to more ideas. That is why people who play with instruments often begin making a little tune of their own just for fun. Improvisation exists because of this reason as well. People play from their hearts and their minds making their tunes and melodies form together like a puzzle piece. Music is a wonderful thing. It has many, many positive aspects in life if you learn to get familiar with it. You dont have to be as skillful as Beethoven in order to insure success in your life. Just learning one instrument can have a dramatic change in your life, so if you havent already, go pick up one and see what lays in store for you. Work Cited Bergland, Christopher. Does Playing a Musical Instrument Make You Smarter? Psychology Today, Psychology Today, 25 June 2015, www.psychologytoday.com/blog/the-athletes-way/201406/does-playing-musical-instrument-make-you-smarter. Brown, Laura Lewis. The Benefits of Music Education. PBS, PBS, www.pbs.org/parents/education/music-arts/the-benefits-of-music-education/. Lipman, Joanne. Is Music the Key to Success? The New York Times, The New York Times, 12 Oct. 2013, www.nytimes.com/2013/10/13/opinion/sunday/is-music-the-key-to-success.html. Fliesler, Nancy. Does Musical Training Help Kids Do Better in School? Does Musical Training Help Kids Do Better in School?, Boston Childrens Hospital, 19 June 2014, vector.childrenshospital.org/2014/06/does-musical-training-help-kids-do-better-in-school/.

Wednesday, November 13, 2019

Seventh Heaven :: Alice Hoffman Magical Realism Essays

Seventh Heaven Seventh Heaven by Alice Hoffman was published by G.P. Putnam's Sons in 1991. Many characteristics of magical realism were expressed in an excerpt from this novel. From reading this, I have learnt that magic appears to me as being real. My comprehending of this novel was more because or realism. Alice Hoffman's attitude in this book seemed to be that she set it as an example of magical realism and she made the readers curious about what was going to happen next. Hoffman made this book enjoyable so that readers would want to read this book. She had a good attitude toward what she was writing about and how the book was presented. The book consisted of many magical elements. Some of the magical elements in this book were that the crow in Mrs. Olivera's chimney might find a pack of matches, rub them the wrong way, and poof up goes the house in flames (17). I feel that this is something that would never happen. I think it is impossible for a crow to light a match and catch a house on fire. Another magical element was the fact that no one in the neighborhood could tell the houses apart when they were first built and carve out of the potato farms. (10). I don't think that many people would get confused about what house was theirs and what block that it was on. Everyone should know what is theirs. Realistic elements in this book stood out better than the magical elements because I felt that most of the book seemed like everyday life. Realistic elements were that the guys in the neighborhood wanted to get together and renovate Mrs. Olivera's house and to sell it to someone instead of it setting there looking run down (18-19). I think that guys in the community would fix a house to try to help the neighborhood look nice and to keep people from getting hurt. The purpose of the magical elements is to keep the reader tuned into the book. The author tries her best to make the reader experience textualization. She does this by making the book have plenty of realistic elements and throwing in magical element to make the experience different. Magical elements stood out to me the most were when the women in the neighborhood made a big deal about Nora being divorced and how Donna Durgin had never met a divorced person in her entire life (82). Seventh Heaven :: Alice Hoffman Magical Realism Essays Seventh Heaven Seventh Heaven by Alice Hoffman was published by G.P. Putnam's Sons in 1991. Many characteristics of magical realism were expressed in an excerpt from this novel. From reading this, I have learnt that magic appears to me as being real. My comprehending of this novel was more because or realism. Alice Hoffman's attitude in this book seemed to be that she set it as an example of magical realism and she made the readers curious about what was going to happen next. Hoffman made this book enjoyable so that readers would want to read this book. She had a good attitude toward what she was writing about and how the book was presented. The book consisted of many magical elements. Some of the magical elements in this book were that the crow in Mrs. Olivera's chimney might find a pack of matches, rub them the wrong way, and poof up goes the house in flames (17). I feel that this is something that would never happen. I think it is impossible for a crow to light a match and catch a house on fire. Another magical element was the fact that no one in the neighborhood could tell the houses apart when they were first built and carve out of the potato farms. (10). I don't think that many people would get confused about what house was theirs and what block that it was on. Everyone should know what is theirs. Realistic elements in this book stood out better than the magical elements because I felt that most of the book seemed like everyday life. Realistic elements were that the guys in the neighborhood wanted to get together and renovate Mrs. Olivera's house and to sell it to someone instead of it setting there looking run down (18-19). I think that guys in the community would fix a house to try to help the neighborhood look nice and to keep people from getting hurt. The purpose of the magical elements is to keep the reader tuned into the book. The author tries her best to make the reader experience textualization. She does this by making the book have plenty of realistic elements and throwing in magical element to make the experience different. Magical elements stood out to me the most were when the women in the neighborhood made a big deal about Nora being divorced and how Donna Durgin had never met a divorced person in her entire life (82).

Monday, November 11, 2019

Organizational Culture and Its Counterculture

The authors Joanne Martin and Caren Siehl are focusing on organizational culture and its counterculture. The definition given by the authors for counterculture states that counterculture will most likely arise in a strongly centralized organization that has allowed a reasonable decentralization of authority to take place. The article assumes that cultural systems can emphasize as well as sustain the objectives of the firm’s top management. The main argument here is that in addition to serving integrative functions, culture can express disagreement and address needs for segregation among organizational elements.As a replacement for thinking culture is a huge phenomenon, they explore counterculture’s uneasy symbiotic relationship with the rest of an organization. Finally they tackle the connection between cultural development and managerial action by asking what a leader does, unintentionally or intentionally, that seems to impact the development of a counterculture. Give n said that when a dominant culture and a counterculture takes place it creates an uneasy symbiosis between these two interdependent cultures. There were two books selected for this research, one was by Ed Cray and the other was by J. P Wright on General Motors.The three core values for dominant culture in GM were â€Å"respecting authority†, â€Å"fitting in† and â€Å"being loyal†. J. P Wright talks about how DeLorean’s division in GM has created an uneasy symbiosis relationship between the dominant culture and counterculture. DeLorean’s activities have been studied to see how he has created a counterculture in an organization with such a strong dominant culture. There are several ways to counter the dominant culture and DeLorean has done so by â€Å"questioning deference to authority†, â€Å"finding an alternative way to fit in† and â€Å"opposing demands for unquestioning loyalty†. . There are three types of subcultures; th e first is enhancing, orthogonal and counterculture. This article’s main focus will be on counterculture. According to the authors some core values of a counterculture has a direct challenge to the core values of a dominant culture, therefore creating an uneasy symbiosis. This article has taken two main authors as their references to explore the adequacy of a dominant culture and a counterculture and to find out what values those artifacts put across.The two main authors are Ed Cray, Chrome Colossus: General Motors and Its Times (McGraw-Hill, 1980) and J. P Wright’s description of DeLorean’s activities, On A Clear Day You Can See General Motors (Wright Enterprises, 1979). This article was done on General Motors, one of the main characters that was discussed in this article was on John DeLorean who was a head of one of the division’s in GM. DeLorean was a man who made his way up the corporate ladder which gave him a position of leadership, resources and po wer who in return questioned the dominant culture of GM.There were three main core values of GM that were discussed, the first is Respecting Authority: Jargon and Rituals of Deference. What happens in GM is that the dominant culture gives so much importance to paying reverence to the top corporate management; special jargon was used to refer to these executives. For example, each top manager was assigned a junior executive who will be an assistant, and these assistants were called â€Å"dog robbers† which meant an assigned servant who is responsible to pick up the dogs dropping in a large household.Another type of dominant culture artifact was the ritual, GM had many rituals, this is just one of the rituals; subordinates were expected to meet their superiors from out of the town at the airport and carry their bags, pay for their hotels, meals and chauffeur them around day and night. The second core value found in GM was Fitting In: Communicating Invisibility by Visible Cues. The core value of invisibility was expressed through such visible cultural artifact as dress and decor.An example GM’s dress code was a dark suit, a light shirt and a muted tie so that no single employee stands out. The rule implemented on office decor also states the value of invisibility. All the decor was standardized. In GM if an employee was invisible he was a â€Å"team player†. They engage in public, symbolic acts of conformity to show they are team players. The third core value to the GM way of life was loyalty to one’s boss. They were all expected to be loyal to their bosses and not question them or even point out their wrong doings.One of the examples given was, GM retirement dinner, in this retirement dinner they pay tribute to the retiree by telling his journey story in the past years in GM. These dinner instilled mutual respect, admiration and loyalty. It was important for GM to tell the stories of their retiring employees, simply because these stor ies were true and shows a sequence of events in the company’s history. In one case, DeLorean did not go to pick his boss up from the airport, which was a ritual followed by all GM employees, what happened was DeLorean’s boss was furious and expected DeLorean to not repeat it ever again.In the retirement dinner, they reward the retiree for the past tasks done by ensuring future loyalty, so in DeLorean’s case he would be marked by the others and may be seen as someone who isn’t a team player. The counterculture to these dominant cultures can be seen by DeLorean’s actions. There are three areas to it; the first is questioning deference to authority. DeLorean kept creating stories that were being questioned by other employees, because one story will not make most of the employees buzzing, therefore DeLorean created many situations.For example, he wanted to replace deference to authority with task-oriented efficiency. He discouraged the meeting of super iors at airports. DeLorean himself role modeled the behavior. This incident became an organizational story. He became a controversial and powerful figure. This particular event was significant because it expressed a value that contradicted a core value of the dominant culture. The second counterculture, An Alternative to Fitting In: The Limits of Acceptable Deviance. DeLorean did not agree on the core value of fitting in team play. He instead valued dissent and independence.He backed his values with practices, by changing his divisions’ performance appraisal system. Performance was measured on basis of criteria that were as objective as possible. DeLorean was also able to role model himself by not following the dress code and he also changed the decor in his division, allowing his executives to have their own touch in their spaces. This was his way of declaring independence from the dominant culture. The only way a counter culture can sustain is by implementing the practices as well as being consistent with the preferred value.Opposing Demands for Unquestioning Loyalty is the third counterculture. Articulation of a â€Å"boomerang† challenged the dominant culture. The Corvair was a product of GM that was supposed to be the finest and most appealing product to attract the young. The Corvair story becomes a boomerang, it takes a sudden turn and employees started questioning the safety of the rear engine, but without enough support and evidence that the Corvair was not safe GM management told the employees who objected to join the team or find some other place to work. In the end the Corvair had caused many deaths because of its faulty design.This in return cost GM its reputation and millions of dollars in legal expense, and of court settlements. 3. This argument fits with my experience as an observation that I have seen happen over and over again, it is no other than an public area which most of us are bound to go to in some time in our lives in di fferent occasions, the hospital. It is always said that right after graduating as a doctor, the worst fear for all of them is their houseman ship years. It is a dominant culture that all new doctors who are coming in for their houseman ship are pushed around and are made to work over time.In other words they are bullied by their superiors. It has been a culture that has been happening all around the world and many have come to accept it as a norm. In my opinion I don’t think it should be the case, I believe that there can be an artifact of a counterculture here. Why it is that fresh new graduate doctors allow their superiors to push them around to a certain extreme. For example, senior doctors, will intentionally post questions for houseman ship doctors in front of a patient and then mock them for the answers given to enforce their authority as senior doctors.This can be emotionally damaging depending on the degree of verbal abuse. Another case would be houseman ship doctors are treated as the lowest employees in the hospital during their houseman ship years; they are not only pushed around by senior doctors but by the nurses as well. They are made to do irrelevant work and lots of running around. Another case would be sometimes, senior doctors will make houseman doctors to do their shifts as well, resulting in the housemen to be wore out and exhausted.Some of these housemen will eventually break down, for they are not able to cope with the pressure and stress. Then again this happens over and over again in all parts of the world. In my opinion I think it would make a lot of difference if some doctors have the capability to stand up and make a change in this environment. I believe as time goes by, more and more stories and incidents will occur causing the dominant culture to be questioned and a breakthrough for a counterculture to take place in this particular environment.I am sure there are cases where certain doctors have made a stand for themselves, but with the repetition of the same behavior this dominant culture may be able to change. Where the houseman ship doctors are treated with equal respect and are able to apply what they have learnt over the past few years in their houseman ship years. 3. This argument fits with my experience as an observation that I have seen happen over and over again, it is no other than an public area which most of us are bound to go to in some time in our lives in different occasions, the hospital.It is always said that right after graduating as a doctor, the worst fear for all of them is their houseman ship years. It is a dominant culture that all new doctors who are coming in for their houseman ship are pushed around and are made to work over time. In other words they are bullied by their superiors. It has been a culture that has been happening all around the world and many have come to accept it as a norm. I believe that there can be an artifact of a counterculture here.For example, senior doc tors, will intentionally post questions for houseman ship doctors in front of a patient and then mock them for the answers given to enforce their authority as senior doctors. This can be emotionally damaging depending on the degree of verbal abuse. Another case would be houseman ship doctors are treated as the lowest employees in the hospital during their houseman ship years; they are not only pushed around by senior doctors but by the nurses as well. They are made to do irrelevant work and lots of running around.Senior doctors will make houseman doctors to do their shifts as well, resulting in the housemen to be wore out and exhausted. Some of these housemen will eventually break down, for they are not able to cope with the pressure and stress. Then again this happens over and over again in all parts of the world. It would make a lot of difference if some doctors have the capability to stand up and make a change in this environment. As time goes by, more stories and incidents will occur causing the dominant culture to be questioned and a breakthrough for a counterculture to take place in this articular environment. I am sure there are cases where certain doctors have made a stand for themselves, but with the repetition of the same behavior this dominant culture may be able to change. Where the houseman ship doctors are treated with equal respect and are able to apply what they have learnt over the past few years in their houseman ship years.4. Reference Martin, J and Siehl, C (1983) Organizational Culture and Counterculture: An Uneasy Symbiosis. Organizational Dynamics, pp 52-64

Saturday, November 9, 2019

Letter of Recommendation

I take immense pleasure in introducing one of my outstanding students†¦. whom I know for the past three years. I have taught him the courses of ‘Electrical machines’ , ‘Power Electronics’ , ‘Modelling of power system components’ and ‘Network theory’. This interaction with him provides me sufficient information to gauge and asses the intellectual capability and analytical skills that he has developed during his course . I would rank him among the top 1% of the students I have taught in my experience of 25 years.I find †¦.. to be hard working, diligent and sincere in his efforts and feel that his practical and logical approach of handling the problems presented should be brought to your notice. In him, I find the commitment desirous of a good student, meticulous with the right blend of aptitude, merit and determination. His clarity of thought combined with his analytical ability, supported by his excellent communication skil ls, brings out the intellectual independence in him.His ability to work with counter parts and even with his seniors is exemplary. With his pleasing manners, proficiency in communicating his ideas effectively, he has established an excellent rapport with his fellow students and the faculty. He has brilliant team leader skills and is competent of extracting the best out of his team members. He also has good teaching capabilities. He has attended various symposia held in the city, which suggests his keen interest in the latest technological advancements.Considering his motivation, perseverance and intelligence, I strongly believe that he will scale the highest peaks in his fields of interest. In view of all the above facts, I strongly recommend him, without any hesitation, for admission into your graduate program with possible financial assistance, and would like to recommend him to qualify as a teaching/research assistant in your university. Letter of Recommendation LETTER OF RECOMMENDATION I take great pleasure to recommend the candidature of Mr. XXXYYY for admission into the graduate program at your esteemed university. He has been a student in many of my classes during the academic years to and my interaction with him during this period had given me adequate scope to examine him intimately, as to judge his personality and scholastic capabilities. Having taught him , supervising him in laboratory, being his final year project mentor, I had an occasion to be in close association with him.I am glad to present this testimonial for your reference and I know he would do well if given the opportunity to continue his education. Mr. XXXYYY is intelligent, inquisitive and yearns to gain in-depth knowledge. He has an excellent ken of Analytical and Logical Skills, which he applies efficiently in problem solving. He is optimistic, communicates effectively while working as a part of team and has a strong work ethic. I found him very sincere, diligent and responsible towards his course work.He is equipped with the right level of self-confidence and maturity. When in times where the students were reluctant to take up real time projects during their final year, Mr. XXXYYY with his knowledge and experience on the Software, embedded systems design, manufacturing process & with his personal network connections for procuring components required for the project, encouraged and made six other teams to take up real time projects.More so, he and his team completed their final year project â€Å"Project Title† with excellence and won the Best Project of the Year Award from the university. Mr. XXXYYY’s proficiency in English is commendable. He has always maintained a good academic record in both theory and practical studies and has been a regular student in our institution. His organizational, analytical and interpersonal skills are highly developed. He maintains a good rapport with the faculty members and peers.Considering his per formance records and other activities, I place him in the top 5% in his class. He has shown the motivation, intelligence, preserving nature and analytical aptitude for graduate program. Considering his enthusiastic quest for knowledge and intellectual capabilities, I strongly advocate him for Master’s program in your honored university. I am confident that he would continue to be a promising and competitive student and would be capable of efficiently discharging his duties. I wish him a prosperous career ahead. Letter of Recommendation I take immense pleasure in introducing one of my outstanding students†¦. whom I know for the past three years. I have taught him the courses of ‘Electrical machines’ , ‘Power Electronics’ , ‘Modelling of power system components’ and ‘Network theory’. This interaction with him provides me sufficient information to gauge and asses the intellectual capability and analytical skills that he has developed during his course . I would rank him among the top 1% of the students I have taught in my experience of 25 years.I find †¦.. to be hard working, diligent and sincere in his efforts and feel that his practical and logical approach of handling the problems presented should be brought to your notice. In him, I find the commitment desirous of a good student, meticulous with the right blend of aptitude, merit and determination. His clarity of thought combined with his analytical ability, supported by his excellent communication skil ls, brings out the intellectual independence in him.His ability to work with counter parts and even with his seniors is exemplary. With his pleasing manners, proficiency in communicating his ideas effectively, he has established an excellent rapport with his fellow students and the faculty. He has brilliant team leader skills and is competent of extracting the best out of his team members. He also has good teaching capabilities. He has attended various symposia held in the city, which suggests his keen interest in the latest technological advancements.Considering his motivation, perseverance and intelligence, I strongly believe that he will scale the highest peaks in his fields of interest. In view of all the above facts, I strongly recommend him, without any hesitation, for admission into your graduate program with possible financial assistance, and would like to recommend him to qualify as a teaching/research assistant in your university.